Terms of service

For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

All GOING MUTTS service contracts will remain valid for future services, with the exception of any agreed upon changes in rates, fees, visit dates, and/or times (oral or written) or posted on our website under the heading Terms of Service. The Client (Pet Owner) hereto agrees as follows:

GOING MUTTS pet sitters agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against GOING MUTTS, unless arising from gross negligence on the part of GOING MUTTS.

For overnight stay services, GOING MUTTS requires a deposit equal to 50% of the total invoice to be paid before services begin to reserve their overnight stay dates. This deposit is applied to the total service invoice. For walk and visit packages, the full invoice must be paid before services will begin and will be billed on the Monday of each week for ongoing services.

Reservations are made to plan sitter availability to clients. Clients will not have to pay for scheduled Special Services not performed.

GOING MUTTS will not guarantee specific time slots. A 2-3 hour window is acceptable, except in the case of pets that require medication at a specific time or has specific medical condition (in which case a one hour window is acceptable). Pet sitting hours fall between the hours of 7am and 9pm and are usually completed during this time period, unless we have a heavy workload. (Special arrangements can be made for overnight stays). In the case of clients requiring visits only once a day we will attempt to place that visit according to Client’s time frame wishes, but do not guarantee that time frame. For dogs and cats, GOING MUTTS requires a minimum of two visits per day.

GOING MUTTS is not responsible for wilted, dead, or otherwise unhealthy plants. GOING MUTTS will work hard to follow your written directions as precisely as possible, but cannot be responsible if the results are not favorable. Please place all indoor plants together on a waterproof surface in plain sight, as your pet sitter is not responsible for water damaged areas or missed plants.

If pet(s) should foul a floor, wall, carpet, upholstery, or other area, we will do our best to clean the area(s), per Client’s instructions, with Client’s cleaning supplies, provided we notice it. We will not be held responsible if despite our cleaning efforts, a stain or odor remains. Furthermore, if Client insists upon fewer than 3 daily visits for indoor dogs, we will agree to perform services, but Client agrees to hold GOING MUTTS completely harmless in the event the pet should soil the Client’s home.

We will clean pet bowls and litter boxes as necessary, but will not perform any household duties (dishes, ashtrays, etc.) Additionally, we will not be held responsible for damage as a result of the Client’s negligence (mold, bad odors, burning cigarettes, running water, etc.)

If in the course of our service Client’s pet should soil itself to the point that it requires cleaning, GOING MUTTS will bathe the pet or transport to a groomer, but we must charge an additional fee (Usually charged according to time involved). We cannot be held responsible for the quality of the bath. Our main goal is to prevent the pet from spreading excrement/urine throughout the house. Some pets dislike bathing and may be aggressive or panic. If the pet displays aggression or becomes a threat to our well-being and we cannot bathe it, we will not be held responsible for the consequences to pet(s) or home.

GOING MUTTS is not responsible for damage to the home beyond the control of the Pet Sitter. This includes, but is not limited to leaks, electrical problems, and acts of nature. In these situations, the company will attempt to contact the customer and then the emergency contact before making a subjective decision on dealing with the problem. All repairs and related fees (including Special Service emergency service time and coordination fees) will be paid by the client, or fully reimbursed to GOING MUTTS within 7 days.

GOING MUTTS is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter. GOING MUTTS agrees to remain fully insured through Kennel Pro or a comparable entity, including optional Special Property Endorsement (protects against theft, breakage, etc. as caused by a pet sitter) or bonding. GOING MUTTS accepts no responsibility for security of the premises or loss if other individuals have access to a client’s home, or if the home is not properly secured by Client.

All other individuals that visit the home MUST leave a log of their visit, which will include their reason for being in the home, their name, a contact number, and time of their arrival and departure. An optional form will be provided upon request. GOING MUTTS asks that the Client schedule all other services, such as housekeeping, pool cleaning and yard work, for dates when GOING MUTTS will not be providing service. GOING MUTTS cannot be held liable for the deeds or misdeeds of other individuals. It is the Client’s responsibility to ensure that GOING MUTTS is provided with information regarding any friends, relatives, neighbors, or others whom the client has given access to the home in their absence.

GOING MUTTS is not liable for any loss or damage in the event a burglary or other crime that should occur while under this contract. Pet Owner agrees to secure home prior to leaving the premises. Our pet sitter(s) will re-secure the home to the best of its ability at the end of each visit. While keys are in the possession of a Pet Sitter, they will be either on the Sitter’s physical person, or be properly stored in an undisclosed location or be stored in the lock box at the end of each visit if one is provided to the Client.

Pet Owner must have legal rights to place the animals in the care of Pet Sitter(s), Kennels, and Veterinary Clinics. The Pet Sitter(s) cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Service Contract Agreement, accepted and signed by each Rightful owner(s). GOING MUTTS will not be held responsible if a Pet Owner lies to us about the ownership of pets in their home.

The terms of this document apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.

GOING MUTTS and its pet sitters shall not be held responsible for the loss, injury or death or fines of any pet(s) that the client has let outside or has instructed the sitter or a third party to allow outside unsupervised and without a leash (whether in a fenced or unfenced area). It is solely the Client’s responsibility to ‘petproof’ any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors, and other devices meant to contain the pet or restrict access to specific areas. GOING MUTTS does not assume responsibility and is not liable for any injuries the pet may sustain or property damage the pet may cause while in its own home/property. GOING MUTTS is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the client, from any veterinarian as chosen by the sitter. However, GOING MUTTS is not responsible for the health/well-being of the animal. No dogs will be allowed to roam or be allowed off leash under any circumstances while outside in unfenced areas or off the Client’s property. Owners of free-roaming cats agree to hold GOING MUTTS completely harmless in the event cat(s) are injured or killed, do not return home, etc. If client has any invisible fences, the dogs or cats still must be leashed. Client is responsible for adhering to all national, state, and local animal laws and ordinances.

GOING MUTTS will not accept jobs caring for outdoor dogs that are in heat. The risk is simply too great. We will, however, agree to care for them indoors, and will supervise them within a securely fenced backyard while they relieve themselves. (We will not walk dogs that are in heat).

GOING MUTTS will not walk unruly/untrained dogs, or dogs that choke themselves on their leash. We will not walk dogs in stormy weather. If the weather isn’t dangerous to our well being (snow or ice storm or high wind conditions) we will take the dog out to relieve itself, if the dog will go outside, but cannot guarantee outcome.

GOING MUTTS is not responsible if, despite our best efforts, a pet refuses to eat, to drink, to accept medication, or to be walked. Pets that will not eat, drink or take medication will be transported to a vet.

When hired for dog walks only, we reserve the right to attempt to walk a dog for a period of five days. If after that time period we are still unable to walk the dog, we must terminate our agreement. Client is responsible for payment of visits even if we are unable to walk the dog.

Pet Owner is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags and appropriate licenses, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. Pet Owner authorizes any purchases necessary for the satisfactory performance of duties. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse GOING MUTTS within 14 days for all purchases made.

Client agrees to hold harmless GOING MUTTS for any liability or damage, including, without limitation, to property, persons or animals, caused by any action, or failure to act, by Client, Client’s agents, pet sitters, or third persons. Such actions or failures to act may include, but shall not be limited to: windows left open, doors left unlocked or doors that do not latch properly, unsecured yards which GOING MUTTS is instructed to let pets out into, faulty gates or garage doors, water pipes, air vents, pet doors, and/or other appurtenances or elements within the Client’s control and not addressed by Client prior to Client’s departure.

Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a Pet Sitter, or other persons, by the pet. Customer agrees to indemnify, hold harmless, and defend GOING MUTTS, in the event of a claim by any person injured by the pet.

GOING MUTTS does not diagnose or make therapy decisions, nor does it offer veterinary services. Any medical concerns will be deferred to a veterinarian.

Client acknowledges that GOING MUTTS will give insulin injections as instructed by the Client, however, GOING MUTTS cannot guarantee the outcome of such injections. Client understands that GOING MUTTS pet sitters are not licensed in veterinary care. We will care for diabetic pets provided their condition is stable and client provides us with accurate dosing instructions. We do not do glucose testing. Client understands the risks involved, and agrees that GOING MUTTS will not be held liable for harm or death to pet(s) resulting from insulin injections.

Client also holds GOING MUTTS harmless in the event the pet(s) suffers adverse reactions or shock while GOING MUTTS pet sitters are away from the Client’s home.

GOING MUTTS will not pet sit for acutely ill pets, pets with uncontrolled/untreated medical conditions, and any pets that are aggressive. We suggest the pet be boarded with a veterinarian or at a kennel.

GOING MUTTS will make every effort to administer medications that the pet(s) in our care requires. However, if the pet absolutely refuses to cooperate, client authorizes and accepts charges for transport of pet(s) to veterinarian and for veterinary administration of medications. In the event the pet continues to prevent us from medicating them, client agrees to allow us to leave the pet with the vet, and accepts all charges.

GOING MUTTS is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the Client, from any veterinarian as chosen by the sitter, should Client’s own vet not be available. We will, of course, make an effort to contact the Client before veterinary care is sought, but reserve the right to have pets treated, in the event the Client and their emergency contact is unreachable. GOING MUTTS will not be held responsible for the health/well-being of the pet should Client refuse veterinary care when pet sitter deems it is necessary. It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related events/crisis/”Code Red”. GOING MUTTS will definitely try to see to your pets safety/care should such events occur, but cannot guarantee it.

Future Services: I authorize this contract to be valid approval for services so as to permit GOING MUTTS to accept all future telephone, online, mail or email reservations and enter my home without additional signed contracts or written authorizations.

GOING MUTTS reserves the right to terminate this contract at any time if the Pet Sitter, in his/her sole discretion determines that Owner’s pet poses a danger to the health or safety of itself, other pets, other people, or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, the Owner authorizes the pet to be placed in a kennel (or previously arranged locale), with all charges (including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability) to be the responsibility of the Owner.

In the case of a pet sitter’s personal emergency, family crisis, illness, vacations, or personal leave, Client authorizes GOING MUTTS to arrange for another qualified person to fulfill responsibilities as set forth in this contract, without prior notification to Client. Client waives the right to a meeting with the person who will fulfill these responsibilities, in the interest of time limitations and due to the fact that the person will not be a permanent pet care provider. If the client insists upon meeting with the substitute pet sitter, meeting will be billed at the rate of a pet sitting visit.

GOING MUTTS does not agree to job sharing with Client’s relatives, friends, neighbors, or others. Should anyone besides GOING MUTTS enter the home with the intention of caring for or interacting with Client’s pet(s), whether with Client’s express permission or not, GOING MUTTS is automatically released from ALL liability, and Client will be deemed to be in breach of contract.

It is our policy not to discuss details of Client’s absence with anyone, except in the case of an emergency. Client may want to contact the police department and/or your alarm company (if applicable) to inform them of their absence and the presence of GOING MUTTS at the home. Client must disclose presence of home security cameras inside and outside the home to GOING MUTTS. If Client fails to disclose the presence of cameras, Client will be deemed to be in breach of contract. Client must advise GOING MUTTS of any difficulties previously encountered from neighbors, their children, or their pets in relation to Client’s pet(s). Clients must advise us of dates and times that relatives, friends, gardeners, pool persons, housekeepers, and other service people will be visiting the home to leave a note with their name, phone number and time they visited.

Client agrees to notify GOING MUTTS of any concerns within 24 hours of return. We will photograph Client’s pet(s) for identification purposes, and may use the photo(s) in our published advertising and/or website. If Client disapproves, they must notify us within 48 hours of signing contract

Payment Policy

We accept payment via credit card, debit card, and ACH (eCheck) transfers through PayPal and Stripe. We will also accept payments through Venmo and Zelle upon request. Cash payment in full is acceptable if left in the home at the time of the service for sitter to pick up when scheduled services begin.


All walks must be paid in full when scheduled. Walk packages must be paid in full before services will begin. Ongoing services will be billed on Mondays.


A 50% deposit for the total of all Visits must be paid when scheduled. If you have scheduled multiple visits, please pay 50% of  all Visits at the time of scheduling. Ongoing services will be billed on Mondays.


Pet Taxi services must be paid in full at the time of scheduling.


For Pet Nanny services, we require that the client pay 50% of the total booking invoice to reserve their transport dates. The remainder of the invoice must be paid upon delivery of the pet(s).


For Overnight Stays, we require that the client pay 50% of the total booking invoice to reserve their scheduled overnight stay dates. The remainder of the invoice must be paid at the end of the service period.


For Escort services, we require that the client pay 50% of the total booking invoice to reserve their scheduled dates. The remainder of the invoice must be paid at the end of the service period.

Cancellation policy

In order to best serve your needs, the strict cancellation policy is as follows:



Daily Walks and Pet Taxi services are subject to a 24 Hour cancellation period. We do understand that you may have extenuating circumstances. Please call and speak to us if you are canceling with less than 24 hours’ notice. Otherwise, if you cancel within 24 hours of your scheduled services you will be charged for the service.



If you cancel Visits more than 3 days in advance, other than holidays, there is no cancellation charge.



Within 24 hours of Visit services: Cancellations will be charged full price for the first 24 hours’ worth of visits, then 15% for the remaining previously scheduled Visits.



Holiday Cancellations: Please understand we are very busy over holidays and have to turn down some clients. If Visits or Stays are canceled a week or less prior to service, we can’t fill those spots. Any cancellation within 1 week prior to the first scheduled Visit will be charged a 50% charge and cancellations within 3 days of the first scheduled Visit will be charged 100%. Special terms apply to Thanksgiving and Christmas weeks.



THANKSGIVING AND CHRISTMAS WEEK Terms: If you are booking service any time between 11/22 – 12/01/2020 (Thanksgiving) or 12/19 – 1/02/2021 (Christmas), full payment is required at time of booking to secure your reservation. Because these reservation times are heavily requested, refunds for cancellations cannot be given. Just as hotels sell rooms and airlines sell seats that are limited in supply, pet care time slots are very limited. If a holiday reservation is made, other clients requesting the same time slot are turned down. Cancellations, especially last minute, cannot always be filled and have resulted in a loss to this company in the past. However, if we are able to fill a cancelled time slot, Going Mutts may offer a credit towards future service. In that case, the client will be notified. Account credits must be used within 10 months from the date given.


OVERNIGHT STAY CANCELLATION POLICY: Due to the exclusive nature of overnight bookings, our pet sitters must decline requests for services from other clients during the period you have booked. Therefore, if you cancel your Overnight Stay booking 1 week or less prior to the job start, we charge a $35 per night cancellation fee.



PET ESCORT & PET NANNY CANCELLATION POLICY: Due to the exclusive nature of pet escort & nanny services, our pet escorts/nanny must decline requests for services from other clients during the period you have booked. Therefore, if you cancel your Pet Escort or Nanny booking 1 month or less prior to the job start, we charge 50% your total bill for custom services.



DELAYED DEPARTURES AND/OR EARLY RETURN: Please note that in the event Client departure is delayed and/or Client returns early from their trip and no longer requires scheduled Visits or Overnight Stay dates, we do not refund payment for scheduled services. If Client delayed departure or early return is due to special circumstances, please call and speak to us.


The owner states that he/she as read this agreement in its entirety and fully understands and accepts its terms and conditions.



Client/Owner Name:_______________________________________


Signature: ______________________________ Date: ____________